Kream Shop FAQS

Please email us with your questions to: kreamshoponline@gmail.com

-Kream Shop Online/Custom Orders

PROCESSING TIME FOR U.S. ORDERS:

 

Please allow 1-2 days for processing or sooner. Shipping is free when you shop and live in the US. Shipping costs may vary by location and tax if you live outside of the US. Standard shipping times for USPS is 7-10 business days. Express Shipping prices may vary.Chose this option at checkout for prices.

PROCESSING ORDERS FOR ALL OTHER COUNTRIES:  

 

Please allow 5-10 days for processing or sooner. Shipping times for Europe (EU) may vary by product. Estimated times are 7-30 days for shipment. Your tracking information will specific THESE DATES. Shipping times for China may vary by product. Estimated times are 7-15 days for shipment. Your tracking information will specific THESE DATES

 

 

 

SIZE CHART CONVERSIONS FOR SHOES EU SIZES TO U.S SIZES ARE:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

SIZE CONVERSIONS FOR MEN SIZES ARE:

 

SIZE CONVERSIONS FOR WOMEN TOPS ARE:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

SIZE CONVERSIONS FOR CHILDREN SIZES ARE:

 

 

 

RETURN POLICY/DELIVERY:

ANY claims for misprinted/damaged/defective item must be reported immediately (no later than 14 days) to kreamshoponline@gmail.com with a photo and order number. We will be responsible for your return shipping and cost. ANY SHIPMENTS UNclaimed and returned to KREAM will be held by us for 14 days for a claim by a customer with the order number. After the item goes in a donation.

If the customer provides a wrong address or other clerical error in size, color, etc. There may be a return fee and shipping charge for each item, not covered by Kream Shop.

If customers miss their delivery day and time and the package is returned to us we can reship for a reshipping charge.

If you package is delivered and confirmed delivery but your package is stolen due to some reason beyond Kream control. Kream can not refund or reship a new item. You can reorder the same order and we will reship for free. Always check with your local USPS for more information on your package

CUSTOM ORDERS:

PLEASE FOLLOW INSTRUCTIONS ON OUR CUSTOM PRINTS PAGE WHEN PLACING YOUR ORDER.

For Ultimate custom designs or special orders, where you need a specific design please contact kreamshoponline@gmail.com.

SHIPMENTS that go unclaimed will be returned to Kream Shop and if customer want it reshipped, there will be a charge for reprocessing and reshipping.

Kream does not take returns on sealed goods, such as but not limited to face mask, which are not suitable for return due to health, covid-19, or hygiene reasons.

INTERNATIONAL SHIPPING

China shipping may vary by location for delivery. Please allow 10-30 days before your order is delivered to your address. Orders may arrival early so please make sure you are home for delivery.

ALL TRACKING DETAILS WILL BE EMAILED. QUESTIONS CONTACT KREAM BY EMAIL.

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PLEASE NOTIFY kreamshoponline@gmail.com IF YOU NEED TO RETURN AN ITEM FOR ANY REASON> ORDERS WILL NOT BE PROCESSED FOR RESHIPPING UNLESS CONFIRMED WITH KREAM SHOP ONLINE. THANK YOU.

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